This error message does not mean a direct rejection; it’s the system asking you to review and correct the form contents. It’s often due to the following details not being filled out or uploaded correctly:
📝 1. Incorrect Data Entry or Format Issues
| Error Item | Error Description | Solution |
|---|---|---|
| Full Name | Surname/Last Name or Given Name/First Name fields entered incorrectly, contain Chinese characters, or punctuation. | Use ALL UPPERCASE English letters. Enter Surname (Last Name) and Given Name (First Name) separately, exactly as they appear in your passport. |
| Date Format | Date format does not follow the Vietnamese system standard of “DD/MM/YYYY”. | Always use the DD/MM/YYYY format. |
| Address | Residential address or intended address in Vietnam is not in English. | Must be filled in English (you can use the post office website for translation). For the Vietnam address, provide the English address of your first-night hotel. |
| Passport Validity | Passport validity is less than 3 months from the intended entry date. | Your passport must be valid for at least 3 more months from your intended date of entry. If not, renew your passport first. |
| Purpose of Entry | Selected purpose is not “Tourist”. | For tourism visas, uniformly select “Tourist”. |
📸 2. Passport & Photo Specifications Not Met
The Vietnam E-visa has strict requirements for uploaded files, which is the most common cause for rejection or error prompts:
Passport Data Page Scan/Photo:
Must be a color scan or a clear photo, with all four corners visible, no glare, no cut-offs.
All text (including the ICAO line at the bottom) must be legible.
Format is usually JPG/JPEG, and the file size must meet the system limits (often under 200KB).
Personal Portrait Photo:
Must be a recent color photo with a white background, face centered, with clear facial features like eyebrows and ears visible.
No smiling, no glasses or hats (unless for religious reasons).
Format is usually JPG/JPEG, and the file size must meet the system limits (often under 50KB).
💡 Recommendation: When you see the prompt, first carefully check if your uploaded passport scan and photo are clear and meet the requirements. Sometimes the system’s auto-filled passport information can be wrong, so always double-check manually.
If you have already submitted your application but received an email notification requesting additional documents or corrections, please follow these steps:
Confirm the Required Corrections: Read the official email or system message carefully to identify the specific documents or information that need correction or supplementation.
Log in to the Query System:
Go to the official Vietnam E-visa status checking website.
Enter your Registration Code, email address, date of birth, and the security captcha.
Upload or Modify Information: Access your application page and make the necessary corrections or re-upload the clear, compliant documents as requested.
Important Reminder: After re-submission, your application will be treated as a new submission, and the processing time will reset (officially about 3-5 working days).
Re-submit the Application: After confirming all information is correct, submit the application again.
Note: If you have been asked to correct or re-submit multiple times and your departure is imminent, it is highly recommended to consider the “Urgent Processing” service described in the next part.
If you are very short on time, or the waiting period has exceeded the official promised 3-5 working days, you can seek expedited/urgent processing services from professional travel agencies or visa service providers.
🚨 Who Needs Urgent Processing?
The system persistently shows: “Please fill in all required information.”
Your flight departs within 48 hours, but the visa has not been issued.
The official processing time has exceeded 5 working days.
You have had to correct and re-submit multiple times and are worried about running out of time.
🛠️ Urgent Processing Service Procedure (Via Professional Agency)
Contact the Agency: Click this link to apply: https://www.vietnam-visa.tw/boost-e-visa/ Or contact us directly via LINE/WeChat: vietnam-visa or email: info@vietnam-visa.tw, etc.
Provide Application Information: To initiate the expedited process, you need to provide the following key information:
E-visa Application Number (received upon application on the government website)
Email address used for the application
Applicant’s Date of Birth
Desired time frame to receive the visa (e.g., 2 hours, 4 hours, 1 day, etc.)
Confirm Fee & Make Payment: We will quote a fee (e.g., ranging from 80 USD to 195 USD, etc.) based on your chosen expedited speed (e.g., Super Urgent 1-hour, Express 4-8 hours, etc.). Confirm and complete the payment.
Receive Your E-visa: The agency will initiate the urgent processing procedure and send the issued E-visa to your email within the promised time frame.
🌟 Quick Tip: The “expedited service” provided by professional agencies elevates your already submitted application to a priority processing level. If your original application data is correct, the success rate is very high. If there are errors or non-compliant information, the agency can also assist in correcting them simultaneously to ensure you receive your visa in the shortest possible time.
We hope this detailed guide helps you successfully resolve the prompt issue in the Vietnam visa system and provides you with methods to expedite your visa acquisition in case of emergencies!
